Our privacy matters to us. This Privacy Policy explains how Otherway (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services.
By using our website (www.otherway.co) or purchasing our products, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide you with the best experience possible. This includes:
A. Information You Provide Directly
- Account information: your name, email address, password, and contact details.
- Order details: billing and shipping address, payment information, and purchase history.
- Health-related information (optional): if you choose to share health goals or quiz results to personalize your experience (e.g., via the Methylation Quiz).
- Communications: when you email us, join our newsletter, or participate in community discussions.
B. Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, referring URLs, and how you use our site.
- Cookies and similar technologies: we use cookies to enhance your browsing experience, analyze website traffic, and personalize content.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Provide personalized product recommendations and educational content.
- Improve our products, services, and website performance.
- Communicate with you about your account, orders, and support requests.
- Send marketing communications (only if you opt in).
- Comply with legal obligations and prevent fraud.
We do not sell your personal data to third parties.
3. How We Share Information
We may share your data with trusted partners who help us operate our business:
- Payment processors and shipping providers (e.g., Shopify, Stripe, USPS).
- Analytics and marketing services (e.g., Google Analytics, Klaviyo, Meta Ads) to understand usage trends and deliver relevant communications.
- Professional advisors (e.g., legal, accounting, compliance).
All partners are contractually required to safeguard your information and use it only for legitimate business purposes.
4. Data Retention
We keep your personal data only as long as necessary to:
- Provide the services you requested.
- Comply with legal, accounting, or reporting requirements.
If you request deletion, we will remove your information unless retention is legally required.
5. Your Privacy Choices
You have the right to:
- Access the information we hold about you.
- Correct or update inaccurate details.
- Request deletion of your personal data.
- Withdraw consent for marketing emails anytime by clicking “unsubscribe” or contacting us at privacy@otherway.co.
If you reside in the European Union or California, you may have additional rights under GDPR and CCPA. Please reach out if you wish to exercise these rights.
6. Cookies and Tracking Technologies
We use cookies to:
- Keep you signed in.
- Remember your preferences and cart items.
- Measure traffic and performance analytics.
You can control or delete cookies through your browser settings. Disabling cookies may affect website functionality.
7. Data Security
We use industry-standard encryption and secure servers to protect your data. While no online system is 100% secure, we take all reasonable precautions to prevent unauthorized access, alteration, or loss of your personal information.
8. Children’s Privacy
Our site and products are intended for adults. We do not knowingly collect or store information from individuals under 18 years of age. If you believe a child has provided us with personal information, please contact us to remove it.
9. Links to Other Websites
Our website may include links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their policies before providing personal data.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect business or regulatory changes. Any updates will be posted on this page with the revised “Last updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Otherway Health, Inc.
Email: privacy@otherway.co
Address: 262 Mott Street
New York, NY, USA